A college student in London is demanding a lifetime supply of KitKats from Nestle after finding that a package of the candy bars contained no wafer inside.
While some may consider it lucky to bite into a waferless KitKat, 20-year-old Saima Ahmad, a law student in London, is taking legal action for the inconvenience, citing a legal precedent from the 1930’s to back up her case, reports ITV.
“They go about advertising the unique concept of KitKat, but I’m so disappointed by what I have purchased,” Ahmad told Metro.co.uk. “I’m hoping they will apologize to me and in future focus more on quality of their product.”
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Salma says that she has seen others complain online about similar circumstances and that if she is given a lifetime supply of the chocolate bars, it will allow her to act as “quality control.” She has threatened legal action if Nestle does not adhere to her demand.
“I’d like the CEO of Nestle to respond to my letter because it’s an extremely important issue,” Ahmad said. “I’m trying my luck - if you don’t ask you don’t get.”
Below is an excerpt from Saima Ahmad’s letter to Nestle regarding the KitKat incident.
The truth of the matter is; manufacturers owe a duty of care to consumers.
The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.
As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle.
The loss I have suffered is of monetary and emotional significance.
A spokesman for Nestle responded to Metro.co.uk, saying, “If a consumer finds any issue with a Nestlé product we would encourage them to get in touch with us online, by phone or by post so that we can investigate and put things right for them.”