Some Comcast Xfinity repair crews insisted on parking their trucks in the right lane of an icy two-lane road in Indianapolis on Dec. 13, and refused to add extra cones, despite multiple accidents (video below).
YouTube user Amish Hacker, who filmed the chaos, repeatedly asked the Comcast workers to add extra cones, but the employees blew him off and were indifferent to the car crashes, notes the Consumerist.
Four cars hit their brakes to avoid smashing the Comcast trucks, and slid off the road. A gray sedan slowed down, and was soon rear-ended by a pickup truck.
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After it is painfully obvious the cars don't have enough warning to slow down, Amish Hacker tells a Comcast driver, "Your guys caused ..." but the worker cuts him off with a denial: "No, we don't cause anything. No, that car up there did. See that one that hit the power supply? We gotta fix it."
The driver insists that five cones are enough for a 40 mph road, despite the multiple accidents.
Jalopnik notes: "Even if we ignore the elevation change of the blind hill. There should have been big signs warning workers blocking a lane 100 feet away, along with a line of cones guiding traffic around the lane closure. And this isn’t even accounting for slushy roads."
The video went viral with more than 2 million views, which prompted Comcast SVP of Technical Operations, Ed Marchetti, to issue a statement on Dec. 14:
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When I watched this video I was very concerned by what I saw. Our employees should always protect people and treat them with respect no matter what the situation. Safety matters most -- especially in dangerous weather conditions like this.
We are actively investigating what happened when our technicians were on site to restore services during an outage and we will reach out to those who were impacted by this incident.
Within the next 24-48 hours, my team leaders will meet with our technicians across our company to use this as an example of how important it is to make everyone’s safety a priority in everything we do.
And just as important, there’s no place for disrespect -- treating people the right way is the only way to work.