Al-Qaeda has set up a department in the rebel-held Syrian city of Raqqa to take complaints from members of the public.
The organization posted a notice this week stating: "Any one who might have a complaint against any element of the Islamic state, whether the Emir or an ordinary soldier, can come and submit their complaint in any headquarters building of the Islamic state. The complaint should be in writing, provide details and give evidence."
It continues: "We promise that we will ensure accountability for anyone committing violations, and they will be sent to the Sharia court of Iraq and al-Sham."
The notice was signed by “Emir” of Raqqa, a title usually held by al-Qaeda subleaders.
Al-Qaeda calls the merged operation in neighboring countries “The Islamic State of Iraq and al-Sham,” a popular term for Syria and Lebanon. The merger caused a split among Jabhat al-Nusra, the Syrian organization under al-Qaeda’s control, which has led much of the rebel fighting.
Al-Qaeda has a long history of bureaucracy, evidenced by the papers found at Osama bin Laden’s compound, The Telegraph reports.
News that the group was taking complaints comes just after a letter from al-Qaeda leaders to their former head in North Africa, Mokhtar Belmokhtar, became public. In the letter, leaders complain about how difficult Belmokhtar was to work with. He allegedly never answered his phone and failed to file expense reports. The letter, found by the Associated Press in a home in Timbuktu, was sent to Belmokhtar by the Shura Council of Al-Qaeda in the Maghreb.
The full translation of the posting for complaints reads as follows:
Anyone who might have a complaint against any element of the Islamic state, whether that be the Emir or a soldier, he shall come and submit his complaint in any headquarters of the Islamic state with the condition that this complaint shall be written and give details and evidence.
We promise you that we shall make accountable anyone committing violations and that person will be sent to the Sharia court of Iraq and al-Sham.
Emir of Raqqa
Islamic state in Iraq and al-Sham