Oddball

Customer Gets Called 'Sissyboy' and 'Gay' by Sprint (Video)

| by Michael Allen

Chicago resident Kelvin Mathews called Sprint on Sunday about an error on his phone bill, but his normal complaint got a bizarre response.

Matthews got an email from Sprint that was addressed to "Sissyboy Kelvin Gay Mathews."

“I gave [the representative] my email address, and that’s the email they sent me,” Mathews told NBC Chicago (video below).

Mathews originally called Sprint because he was getting messages from a Sprint account that he had closed.

A Sprint customer service representative told Mathews to check his online account and was supposed to email him log-in information.

After getting the offensive email, Mathews called Sprint again.

Popular Video

This young teenage singer was shocked when Keith Urban invited her on stage at his concert. A few moments later, he made her wildest dreams come true.

“I expressed my concerns to them and how serious this is to me and my wife,” added Mathews. “I don’t live a homosexual life, I never gave Sprint anything to go on and think that, and even if I did I don’t think it would be fair to say this on my account.”

"We have apologized to Mr. Mathews and deeply regret what happened over the weekend,” Sprint said in a statement. “Mr. Mathews should never have received this email from our representative. We have dealt with that employee appropriately."

EdgeNewYork.com notes that Sprint has offered Mathews a free business account and two months of free service, but he has not decided to accept the offer yet.

“To have this email is a form of degrading someone and I think people need to know about it,” said Mathews. “They’re not treating customers like they should.”

Popular Video

This young teenage singer was shocked when Keith Urban invited her on stage at his concert. A few moments later, he made her wildest dreams come true:

Sources: NBC Chicago and EdgeNewYork.com