Chicago resident Kelvin Mathews called Sprint on Sunday about an error on his phone bill, but his normal complaint got a bizarre response.
Matthews got an email from Sprint that was addressed to "Sissyboy Kelvin Gay Mathews."
“I gave [the representative] my email address, and that’s the email they sent me,” Mathews told NBC Chicago (video below).
Mathews originally called Sprint because he was getting messages from a Sprint account that he had closed.
A Sprint customer service representative told Mathews to check his online account and was supposed to email him log-in information.
After getting the offensive email, Mathews called Sprint again.
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“I expressed my concerns to them and how serious this is to me and my wife,” added Mathews. “I don’t live a homosexual life, I never gave Sprint anything to go on and think that, and even if I did I don’t think it would be fair to say this on my account.”
"We have apologized to Mr. Mathews and deeply regret what happened over the weekend,” Sprint said in a statement. “Mr. Mathews should never have received this email from our representative. We have dealt with that employee appropriately."
EdgeNewYork.com notes that Sprint has offered Mathews a free business account and two months of free service, but he has not decided to accept the offer yet.
“To have this email is a form of degrading someone and I think people need to know about it,” said Mathews. “They’re not treating customers like they should.”