The new owner of a hotel in New Mexico is feeling the backlash in his primarily Hispanic community, after ordering Hispanic
workers to
change their names to make them sound more American. But is it
racism, or just good business?
Larry Whitten bought the Paragon Inn in the liberal enclave of Taos in July, his latest in a 40-year career of buying rundown hotels and turning them around. During his first
meeting with employees, Whitten says he noticed his employees were hostile to the former Marine's tough management style. He feared they would talk about him in Spanish.
"Because of that, I asked the people in my presence to speak only English because I do not understand Spanish," Whitten told the
Associated Press. "I've been working 24 years in
Texas and we have a lot of Spanish people there. I've never had to ask anyone to speak only English in front of me because I've never had a reason to."
But what really ticked people off was his demand that people change their names. "Marcos" would have to become "Mark," for example. Whitten says it's a routine practice at his hotels to change first names of employees who work the front desk phones or deal directly with guests if their names are difficult to understand or pronounce.
"It has nothing to do with racism. I'm not doing it for any reason other than for the satisfaction of my guests, because people calling from all over America don't know the
Spanish accents or the Spanish culture or Spanish anything," Whitten says.
Martin (pronounced Mar-TEEN) Gutierrez, a former employee, says he felt disrespected when he was told to use the unaccented Martin as his name. He says he told Whitten that Spanish was spoken in New Mexico before English. "He told me he didn't care what I thought because this was his business," Gutierrez says.
"I don't have to change my name and language or heritage," he says. "I'm professional the way I am."
Gutierrez and several other employees were
fired because Whitten says they were hostile or insubordinate.
After the firings, the New Mexico chapter of the League of United Latin American Citizens, a national civil rights group, sent Whitten a letter, raising concerns about treatment of Hispanic workers. Whitten claims that the group referred to him with a racial slur. LULAC denied the charge.
Former workers, their relatives and some town residents have taken to picketing across the street from the hotel.
"I do feel he's a
racist, but he's a racist out of ignorance. He doesn't know that what he's doing is wrong," says protester Juanito Burns Jr., who identified himself as prime minister of an activist group called Los Brown Berets de Nuevo Mexico.
Taos Mayor Darren Cordova says Whitten isn't doing anything
illegal. But he says Whitten failed to better familiarize himself with the town and its culture before deciding to buy the hotel for $2 million. "Taos is so unique that you would not do anything in Taos that you would do elsewhere," he says.
Whitten denies charges of racism, and calls this just one big misunderstanding. "What kind of fool or idiot or poor businessman would I be to orchestrate this whole crazy thing that's costed me a lot of time,
money and aggravation?"
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NEWS:Hotel Owner Orders Hispanic Workers to 'Americanize' Their Names
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Americanize Names
As a resident of California I take offense at those who come to this country (as I did) and fail to learn to speak English properly so others understand them. And peope sholdnot be so sensitive as to their names in business, It is perfectly accpetable to ask to change your anem for work purposes. I have felt odd when I look at a name tag and cannot pronounce the name-it is uncomnfortable for me and I suspect for them when I mispronounce it.
- robert
October 26, 2009 1:16PM
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The boss is always right
When I was a kid, my mom stressed a very important work ethic; if the boss wants things done a certain way, that's what he's paying you to do, and that's what you need to do if you want to keep your job.
What's the difference between what this guy is asking of his employees and having a guy named John going by Mickey at Disney World? He's in the business of selling a service to tourists and he's doing what he thinks the tourists will like.
It seems to be human nature to move someplace because one doesn't like it where they are, then expect everyone at the place they move to, to do things the same as the place they just left. The attitude seems to be nearly universal and is hardly unique to any particular race or culture. Everyone seems to do it to some extent or another, and are always resented for it by the residents of the new place.
The part I personally resent is the apparent world view that the US doesn't have a culture of its own. It does. And while it may be difficult for one who lives in a particular culture to define it in terms of other cultures, that doesn't mean there isn't one.
The quote, "I don't have to change my name and language or heritage", defines the attitude quite nicely. If I were to become an expatriot, those are exactly the kinds of things I would expect to change as part of becoming a citizen of the new land. Since I'm reasonably happy with my name, language and heritage, I'm not motivated to move someplace else. I'm equally unmotivated to abandon those things because some malcontent moved here from someplace else.
- Don Earl
October 26, 2009 1:28PM
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Pride vs Practicality in the Workplace
As a Hispanic US Citizen, 20yr USMC Retiree I can't say that I sympathize with the employees in this instance. In business, especially in a service industry like the hotel industry, being able to effectively communicate, in all aspects, is vital to the success of that enterprise. It can appear that those employees that feel they have been wronged, may be over exuberant in their "Hispanic" pride. I can't accept that an owner, regardless of his ethnic background, who has a background of investing and improving properties for the benefit of all involved would imply or suggest that someone hide or change their persona....but merely to make a few adjustments to improve the lines of communication between management and most importantly, the paying customer. Speaking a different language in front of your boss is rude...plain and simple. He probably isn't far off the mark about the reason it occurs. Multi-linguals who do that, know that if they said it in a language that is understood it could result in their dismissal.
- Johnny O October 27, 2009 12:27PM
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